Refund Policy – Godavari Cafe

At Godavari Cafe, we strive to provide a delightful dining experience for every customer. However in the event of any discrepancies or issues with your order, please review our refund policy below:

Eligibility for Refunds

Refunds will be considered in the following cases:
Incorrect order delivered.
Item(s) missing from the order.
Damaged or spoiled food at the time of delivery or pickup.

Non-Refundable Situations

Change of mind after placing the order.
Incorrect order placement due to customer’s mistake.
Delays caused by third-party delivery services.

Refund Request Process

Any refund request must be made within 24 hours of receiving the order.
To initiate a refund, please contact us via email at  info@godavaricafe.in or call 9380978403 with your order details, and attach any supporting evidence .

Refund Method

Refunds will be processed through the original method of payment (e.g., PhonePe, credit card) within 7-10 business days once approved.

Cancellation Policy

Orders can be cancelled within 10 minutes of placing the order. Once the food preparation begins, cancellations may not be allowed, and a refund may not be issued.

Partial Refunds

In cases where only part of the order is incorrect or missing, a partial refund may be issued for the specific items in question.